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Service Desk Analyst I

Virginia Beach, Virginia
Job Type
22 Jul 2021
As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.
  • Provide excellent customer service to our customers, at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Troubleshoot, problem solve and resolve customer issues
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update relevant issue tracking systems appropriately
Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.
  • Handle confidential matters and information professionally
  • Conduct business in a professional, competent and ethical manner
  • Adhere to corporate policies and procedures
  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills
  • Knowledgeable in use of MS Excel, Word, Outlook
  • High School diploma required
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications; ServiceNow experience a plus

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  • Job Reference: 333952169-2
  • Date Posted: 22 July 2021
  • Recruiter: ePlus Technology Inc.
  • Location: Virginia Beach, Virginia
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent