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Patient Access Representative

Plymouth, Massachusetts
9 Oct 2021
* Assists patients and other departments with billing inquiries in a professional, courteous, timely, efficient and knowledgeable fashion utilizing online technology and other communication methods.* Collects, deposits, and establishes payment arrangements for co-pays, deductibles, and self-pay accounts per department policies and procedures.* Posts payments received and provides receipts.* Reconciles Patient Access Department cash drawers as needed.* Provide billing copies and other related documentation upon request to patients, authorized third parties and departments in accordance with hospital credit and collection policy.* Assists with Patient Access work lists.* Respond to patient and/or insurer inquiries in a professional, timely, efficient and knowledgeable fashion, ensuring HIPAA and CCH guidelines are followed.* Calculate patient liability, including estimates, and perform system adjustments to support accurate patient statement billing.* Works with data in MS Office applications including but not limited to Excel and pivot table creation and maintenance.* Clearly explains the hospitals' credit and collection policies and billing practices to a diverse population.* Performs other work related duties as assigned or requested by supervisor/manager.* Ability to read, write and communicate in English.* One-year experience in medical registration, billing or collection position.* PC skills, including Microsoft Excel, Word and Outlook, with a minimum of 6 months experience working with hospital information system on a daily basis.* Keyboarding skills at 30 WPM as demonstrated by successful passage of a timed test.* Successful passage of basic Medical Terminology course OR successful passage of the CCH Medical Terminology exam.* Must have excellent customer service and communication skills. Demonstrates sensitivity to patient concerns regarding inability to meet financial responsibilities.
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  • Job Reference: 393552248-2
  • Date Posted: 9 October 2021
  • Recruiter: Cape Cod Healthcare Inc.
  • Location: Plymouth, Massachusetts
  • Salary: On Application