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Manager, Spectrum Store Operations

Stamford, Connecticut
23 Sep 2022
Responsible for driving process innovation by modeling, documenting, analyzing, designing and overseeing the implementation of all Go to Market process improvement opportunities for Spectrum Stores. The Store Operations Manager is responsible for examining existing processes, evaluating them within the context of organizational goals, and proposing changes or enhancements to help achieve standardization and optimization of performance throughout the organization.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Supports the Dir, Program Management with the strategic implementation of all new offers and incentives to drive sales performance improvement in our Spectrum Stores. Primary responsibilities include the coordination and communication of the new offer management program designed to target and drive improved sales performance for the acquisition and retention of Residential and SMB customers. Key focus areas include: business process improvements to enhance the employee and customer experiences, increase sales and revenue, reduce cost, improve productivity, decrease errors, increase efficiency and improve the strategic implementation of all new initiatives as a key member of the Store Operations Go to Market team. Identifies opportunities to automate business processes and partners with cross functional and sales leadership teams to consistently enhance the new offers and incentive programs.

Develops project plans from beginning to end; defines project scope, goals and deliverables that support business strategies in collaboration with senior management.

Plans, schedules and tracks project timelines, milestones and deliverables using appropriate tools.

Effectively communicates project expectations to team members and stakeholders in a clear and timely manner.

Utilizes internal ticketing and approval processes, and participates in project/initiative planning and development meetings.

Supports Spectrum Stores in implementation, maintenance and enhancement of processes; supports systems and work tools.

Partners with business leadership and personnel from other functional groups to support company and global initiatives.

Manages the establishment and implementation of leading edge business process practices and process modeling tools to analyze, design and document business processes and standards.

Gathers, refines and validates complex business requirements, interdependencies, potential risks and issues related to the transition.

Facilitates communication and gains commitment between acquired business units and stakeholders to align processes and solutions with business strategies.

Performs other duties as requested by management.

Ability to read, write, speak and understand English
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to identify complex problems and review related information to develop and evaluate options and implement solutions
Ability to facilitate cross-functional communications among multiple teams
Ability to utilize key performance indicators/metrics
Ability to make decisions and solve problems while working under pressure
Ability to contribute to multiple projects at one time
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Knowledge of personal computer and software application skills (i.e. Proficiency with Microsoft Word, Excel, PowerPoint, Visio, Project, etc.)
Knowledge of process and project management

Required Education
Bachelor's Degree or related field or equivalent

Required Related Work Experience and Number of Years
Demonstrated project management experience - 5+
Business process management experience - 3+
Technical and business work experience - 7+

Preferred Skills/Abilities and Knowledge

Knowledge of broadband products and services
Knowledge of Mobile products and services
Proficient in Microsoft SharePoint

Preferred Education

Formal training or professional education in business process or project management

Preferred Related Work Experience and Number of Years
Management or leadership experience - 2+

Office environment
Some travel required

SRL500 319949 319949BR
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  • Job Reference: 719936892-2
  • Date Posted: 23 September 2022
  • Recruiter: Spectrum
  • Location: Stamford, Connecticut
  • Salary: On Application