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Infrastructure Support

Location
New York
Job Type
Permanent
Posted
22 Jul 2021
I have a full time opportunity in our Princeton NJ data center for an Infrastructure Support Engineer to join the team! This position will serve the dynamic, market driven workload of our global customers via many thousands of servers, network devices and connections. You will add compute capacity to match customer demand, oversee all facets of equipment installation and cable planning. You will be responsible for the quality of the data center service at all times. You will monitor, assess, respond and escalate issues in order to maintain infrastructure reliability and resilience. You will follow, create and improve maintenance and troubleshooting processes. You will drive data center stability through awareness, focus and collaboration. This role is a rich opportunity to support data center stability while building broad operational skills. Awareness, focus and collaboration are needed in this role along with a desire for continuous learning and diligence.

Job Shifts:
First shift (day), second shift (afternoon), third shift (night), along with weekend hours

We'll trust you to:
Learn and understand the data center site in order to manage events that put our critical systems at risk
Organize people, communication and knowledge to support problem follow-up and data center activity
Perform activity impact and risk assessment along with service notification at the appropriate level of awareness
Maintain accuracy of documentation and recorded details of physical assets and connections
Detect, investigate, and drive operating system issues affecting production equipment availability
Perform hardware level activity including investigation, maintenance and repair of server, network components and data cabling
Develop familiarity with the critical systems at each data center in order to provide a high level response and escalation

You'll need to have:
Linux/unix knowledge sufficient to identify and interrogate system hardware, review system logs, report on file systems, and manipulate files
Ability to prioritize work including active data center service and projects in flight
Knowledge of Layer2 and 3 network concepts
Desire to learn and take ownership of personal development
Passion for educating others and improving our team capabilities
The ability to communicate timely and concise information to various teams throughout Engineering at the appropriate level of detail
The ability to perform physical activities including walking, lifting, and climbing a ladder

We'd love to see:
Desire to lead people, projects and problem investigation
Eagerness to remediate issues in the physical space including airflow, power alarms, equipment serviceability, and cabling
Hands-on experience replacing server and network hardware
Familiarity with reporting tools including Grafana and Splunk
Awareness and some exposure to programming or scripting
Networking experience with sound knowledge of Cisco IOS and JunOS

Lori Sklarski
Senior Technical Recruiter
PRI Technology
P: 973.732.5454 x27
C: 973.432.9968
F: 973.732.5456

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Details

  • Job Reference: 333952135-2
  • Date Posted: 22 July 2021
  • Recruiter: Perennial Resources International
  • Location: New York
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent