Comcast's Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required.
Responsible for planning and designing new software and web applications. Analyzes, tests and assists with the integration of new applications. Documents all development activity. Assists with training non-technical personnel. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.
Do you love to write code? Are you passionate about software craftsmanship? Would you like to work on projects with tangible impact?
As a software Engineer you will work with a complementary team of architects, software engineers, product owners, service delivery engineers, and care-agents to develop, document, and deploy the software that delivers a superior customer care experience to Comcast residential, business, and sales agents across the world.
The E360 Delivery team is a fast paced group of elite specialists who are innovating accessible, efficient UX design that boosts agent and customer satisfaction scores. We are a team that solves big challenges, provides results, focuses on quality, and value agility.
Who does the E360 engineer work with?
E360 software architects collaborate with engineers from many teams: software engineers within E360 and across Comcast. An E360 architect also engages with quality assurance engineers, technical operators, architects, and product owners daily and senior leaders of the organization occasionally.
Where can you make an impact?
Your code will deliver the product that serves millions of Comcast customers all day, every day. The modules you design and build will enable product features that are pioneering the next generation of customer care products. You can help influence technology standards with real world lessons learned by being a first implementer. Replace expensive vendor provided solutions with better, more stable, more scalable, more operable platforms, and see that your individual contributions will have multi-million-dollar impacts to the bottom line. And that is just the beginning. We have just begun development on the next evolution of our platform, which will use an upgraded technology stack to provide highly available, accessible, role customizable, and CMS-driven content across channels on both mobile and web platforms.
Design new software applications, support applications under development, and customize existing applications. Develop software update process for existing applications. Assist in the rollout of software releases including testing automation and improvement.
Design, document, and maintain diagrams for systems, processes, interfaces, and scheduling.
Collaborates with project customers to identify product and technical requirements. Conducts analysis to determine integration needs.
Diagnose performance issues and propose and implement code improvements
Prove scalability with load generating tools
Ensure the software architecture is lean and extensible
Ensure software modules are reliable for reuse
Works with Quality and Performance Assurance team to determine if applications fit specification needs.
Here are some of the specific technologies we use for in E360:
Middle Tier: Kotlin, GraphQL, , Microsoft .NET technology stack tools and IDEs (C# programming language preferred).
NoSQLCache/Backend: Couchbase, MS SQL
Automation/CodeQuality: TestCafe, Jest, Protractor, SonarQube, lighthouse, ARC, AxCore, CICD using Concourse
Skills & Requirements
Bachelor's Degree in Computer Science or Equivalent. 5-7 years directly related experience may be considered in-lieu of degree(s)
Expertise with semantic markup, responsive design, and CSS 3 web layout models such as Flexbox.
Comfortable with (or willing to learn) Microsoft .NET technology tools, Kotlin
Competence in SASS, Angular and React development, and Storybook.
At least 4 years' software development experience with a recent focus on cloud computing (preferably Azure)
Comfortable working in a fast-paced agile environment
Good communicator; able to analyze and clearly articulate complex issues and technologies understandably and engagingly
A strong bias for automation
Strong problem-solving skills, adaptable, proactive and willing to take accountability.
Experience mentoring junior engineers
Einstein is a product within Comcast's Technology, Product and Experience division. E360 is an in-house developed CARE tools platform that is changing how care agents interact our customers by superior UX design and a seamlessly uniform experience.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.