Apply for this job now

Customer Service Agents

Lee, New Hampshire
9 Oct 2021
Adecco is currently assisting a local debt collection agency, recruiting for Customer Service Agent's in Portsmouth, NH! These roles are temp-to-hire opportunities, with a starting pay rate range between $15 - $16 per hour, based on experience. In addition to your base salary, there are several bonuses offered weekly, bi-weekly, monthly, and so on!
***This is an ONSITE position***
Schedules Available:
Monday - Friday - 11:30AM - 8:00PM - $.56/HR Shift Differential
Tuesday - Saturday - 9:00AM - 5:30PM - $.38/HR Shift Differential
Monday - Wednesday + Friday - 9:30AM - 6:00PM and Saturday 9:00AM - 5:30PM (Thursday and Sunday Off) - $.38/HR Shift Differential
The Customer Service Agent interacts with our clients and customers to negotiate payment arrangements and/or resolve disputes relative to the debt owed.
  • Maintains a professional and customer-friendly manner with each account.
  • Engages customers in a manner consistent with all applicable federal, state, and local debt collection laws; undertakes appropriate training and certification, as required.
  • Follows the appropriate scripts when handling both inbound and outbound calls.
  • Negotiates payment plans and settlements with consumers based on the clients' parameters.
  • Identifies disputes and ensures proper resolution.
  • Updates client information in a timely and accurate manner.
  • Communicates in writing and verbally (in person and/or via phone) with supervisors and managers.
  • Executes verbal and written directions from supervisors and managers.
  • Reads and interprets information regarding clients, consumers, policies and procedures, laws, and company memos.
  • Participates in various problem-solving and decision-making activities, as required.
  • Operates various equipment and computer systems requiring manual and visual dexterity and hand/eye coordination (i.e. typing/keyboarding).
  • Demonstrates respect and regard for all clients, visitors, and fellow employees to ensure a professional, responsible, and courteous working environment.
  • Promotes effective working relationships and works effectively with both the department team and other departments to contribute to the achievement of department and company goals and objectives.
  • Maintains work areas and equipment in conditions as required by department standards; operates assigned equipment and performs all activities in a safe manner.
  • Performs other tasks as may be assigned by manager/supervisor.
  • Prefer one or more years of customer service experience, ideally in the collections industry.
  • Strong interpersonal and verbal communication skills.
  • Moderate typing skills (35 words per minute).
  • Basic math and writing skills.
  • Successful completion of a company-sponsored three-week training program.
  • Must successfully pass background check.
  • Ability to maintain a predictable and consistent full-time work schedule.
  • High School diploma (GED acceptable) or equivalent work experience.
  • Computer Monitor and Keyboard
  • Telephone system
  • Telephone headset
  • Calculator
  • Fax machine
  • Copy machine
  • Printer
  • Etc.
  • For instant consideration for this Customer Service job in Portsmouth, NH apply now!

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records

    Apply for this job now


    • Job Reference: 393551019-2
    • Date Posted: 9 October 2021
    • Recruiter: Adecco
    • Location: Lee, New Hampshire
    • Salary: On Application